Contact

Need help with an order, product question, returns, or warranty? We’re here to help.

Use our website contact form for the quickest handling of order-related requests.

Please include your order number and a short description of what you need.

  • Customer Support

    Email: support@fylvax.com
    Phone: +32 472 04 58 25
    Support hours: Mon–Fri, 9:00–17:00 (UK time)
    Target response time: within 3 hours on business days

  • Returns Address

    Please contact support before returning any item so we can provide the correct return instructions and ensure faster processing.

    MERCURYFLOORING
    Steenovenstraat 38
    8790 Waregem
    Belgium

  • Helpful Info to Include

    To help us resolve your request faster, please share:

    Order number (if applicable)

    Item name / SKU (if available)

    Photos or a short video for damaged/faulty items

    Your preferred contact method and best time to reach you