2) What we use cookies for
We use cookies and similar technologies to:
- Run essential store features like cart, checkout, and account login
- Improve security, prevent fraud, and keep the site stable
- Remember preferences and support customer sessions
- Measure and improve advertising performance (via Meta Pixel)
We do not use Google Analytics on this store.
3) Types of cookies we use
Essential cookies
These cookies are required for the website to function properly. They support core features such as checkout, cart, security, and fraud prevention. Without them, parts of the site may not work.
Optional cookies / advertising technologies (where applicable)
We may use optional technologies to measure and improve advertising, and to help show our ads to people who may be interested. Where required, you can choose whether to allow these through cookie consent controls on the site (if shown).
4) Shopify cookies
Our store is hosted on Shopify. Shopify uses cookies and similar technologies to provide the ecommerce platform and essential store services, including checkout, payments, security, and fraud prevention.
Some Shopify cookies are session-based (expire when you close your browser) and others are persistent (remain for a set period or until you delete them).
5) Meta Pixel (Facebook/Instagram)
We use Meta Pixel (a technology provided by Meta) to understand how people interact with our store and to measure the performance of ads on Facebook and Instagram. This may involve collecting information about your device and actions on the site (for example, page views, add-to-cart events, and purchases).
Depending on your settings and location, Meta may use this information to help personalise ads you see on Meta platforms.
You can adjust your advertising preferences in your Meta account settings. You can also limit tracking by managing optional cookies via cookie controls (if shown) and by using your browser/device privacy settings.
6) How to manage cookies
You can control cookies in a few ways:
- Cookie consent tools (where available): use the on-site cookie banner/settings to accept or reject optional cookies.
- Browser controls: block or delete cookies via your browser settings. Most browsers also let you manage site permissions.
- Device privacy settings: some devices allow additional tracking controls.
Please note: disabling essential cookies may affect site functionality (such as cart and checkout).
7) Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, our practices, or legal requirements. We’ll update the “Last updated” date at the top of this page when we do.
8) Contact us
FYLVAX Support
Email: support@fylvax.com
Phone: +32 472 04 58 25
Support hours: Mon–Fri, 9:00–17:00 (UK time)
Target response time: within 3 hours on business days
Or write to us at:
MERCURYFLOORINGSteenovenstraat 38
8790 Waregem
Belgium