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Quick answers on delivery, returns, warranty and support.
FAQs
Q1: Do you ship to the UK and EU?
Q1: Do you ship to the UK and EU?
Yes — we deliver across the UK and EU using standard tracked shipping with trusted courier partners.
Q2: How long does delivery take?
Q2: How long does delivery take?
Orders are typically processed in 1–2 business days, then delivered in 2–5 business days (UK & EU). Delivery times are estimates and can vary during peak periods.
Q3: How much is shipping?
Q3: How much is shipping?
Shipping is free on all UK and EU orders.
Q4: What is your return policy?
Q4: What is your return policy?
You can return items within 30 days of delivery. Returns are accepted even if used, as long as the item is in good, resellable condition (ideally with original packaging and accessories).
Q5: Do you pay for return shipping?
Q5: Do you pay for return shipping?
Yes — FYLVAX covers return shipping costs for all returns, including change-of-mind.
Q6: Do products come with a warranty?
Q6: Do products come with a warranty?
Yes — unless stated otherwise on the product page, FYLVAX products include a 2-year warranty covering manufacturing defects and relevant functional failures (exclusions apply for misuse and normal wear).
Q7: How can I contact support?
Q7: How can I contact support?
Email support@fylvax.com or call +32 472 04 58 25.
Support hours: Mon–Fri, 9:00–17:00 (UK time). We aim to respond within 3 hours on business days.